Terms and Conditions

Welcome to Chimi S.R.L. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website or conducting business with us, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our website or services.

1. Company Information

Chimi S.R.L is a global supplier, manufacturer, and exporter of industrial, agricultural, food, organic, inorganic, mining, solvent, and water treatment chemicals. Our head office is based in Italy, with a branch office in South Africa, serving clients worldwide.

2. Eligibility

By accessing our website or entering into business transactions with us, you confirm that you are at least 18 years old, have the legal authority to enter into binding contracts, and are acting on behalf of yourself, your company, or your organization with proper authorization.

3. Use of Website

You agree to use our website strictly for lawful purposes. You must not misuse, damage, or attempt to disrupt our website, copy or reproduce content without written permission, upload harmful content such as viruses, or misrepresent your identity. We reserve the right to restrict or terminate access if these conditions are violated.

4. Products and Services

Chimi S.R.L provides a wide range of chemical products for industrial, commercial, and research purposes. While we strive to ensure product descriptions and specifications are accurate, we do not guarantee all information is error-free. Product availability may vary depending on stock, location, and legal restrictions. Certain chemicals may require licenses or permits. Customers are responsible for ensuring compliance with local import, handling, and safety regulations.

5. Pricing and Payment

All prices are quoted in agreed currencies and may be subject to change without notice. Payments must be made in full before dispatch unless otherwise agreed in writing. We accept standard international payment methods, including bank transfers and letters of credit. Customers are responsible for bank fees, taxes, customs duties, and other applicable charges.

6. Shipping and Delivery

Delivery timelines are estimates only and may vary depending on location, logistics, and regulations. Risk of loss or damage transfers to the buyer once goods are handed over to the shipping provider. Customers are responsible for providing accurate shipping details. We are not liable for delays caused by customs, strikes, natural disasters, or unforeseen circumstances.

7. Returns and Refunds

Chemicals and related products are non-returnable due to safety and regulatory reasons, except in cases of proven defect or error. Requests for refunds or replacements must be made within seven business days of receiving goods. Products must be returned in original packaging, with seals intact, and accompanied by proof of purchase. Refunds, if approved, will be processed in the same method as payment.

8. Safety and Compliance

All products supplied must be used in accordance with their intended purpose and relevant safety data sheets. Buyers are responsible for ensuring safe storage, handling, and disposal of chemicals. Chimi S.R.L will not be held liable for misuse, mishandling, or accidents arising from improper usage.

9. Intellectual Property

All content on our website, including logos, product descriptions, images, and documents, is the property of Chimi S.R.L and protected by copyright and trademark laws. Unauthorized use, copying, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Chimi S.R.L is not liable for indirect, incidental, or consequential damages, business interruptions, loss of profits, or issues beyond our control such as shipping delays. Our total liability for any claim shall not exceed the value of the goods purchased.

11. Indemnification

By using our products and services, you agree to indemnify and hold harmless Chimi S.R.L, its directors, employees, and partners from any claims, damages, or expenses arising from misuse of products, breach of these Terms, or violation of applicable laws.

12. Force Majeure

Chimi S.R.L will not be liable for failure to perform obligations if caused by circumstances beyond our reasonable control, including natural disasters, war, strikes, supply shortages, pandemics, or government restrictions.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Italy. For disputes arising in South Africa, the laws of South Africa may also apply. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Italy or South Africa, depending on the transaction.

14. Termination

We reserve the right to suspend or terminate your account, access, or services if you breach these Terms and Conditions or engage in unlawful activity.

15. Updates to Terms and Conditions

We may update these Terms and Conditions at any time without prior notice. Continued use of our website or services constitutes acceptance of updated terms.