Privacy Policy

At Chimi S.R.L, we value the trust you place in us when you interact with our website, products, and services. Protecting your personal data is one of our top priorities. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or engage with us as a customer, supplier, or partner.

By using our website or services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand how your personal information is handled.

1. Who We Are

Chimi S.R.L is a global manufacturer, supplier, and exporter of industrial, food, mining, organic, inorganic, solvent, agricultural, and water treatment chemicals. Headquartered in Italy, with a branch in South Africa, we serve industries worldwide. As part of our commitment to compliance and transparency, we ensure that all data processing activities align with applicable data protection regulations, including the General Data Protection Regulation (GDPR) in the European Union and the Protection of Personal Information Act (POPIA) in South Africa.

2. Information We Collect

When you interact with Chimi S.R.L, we may collect different types of information, including:

• Personal Information: Name, email address, phone number, billing address, shipping address, company details, and other information you voluntarily provide through contact forms or direct communication.

• Business Information: Company registration details, VAT or tax identification numbers, and other trade-related data necessary for commercial transactions.

• Website Usage Data: IP address, browser type, operating system, referral source, pages visited, and the time and date of your visit.

• Cookies and Tracking Data: Small files stored on your device that help us improve user experience, analyze website traffic, and deliver relevant content.

3. How We Collect Information

We may collect your data through the following means:

• When you fill out inquiry or contact forms on our website.

• When you register as a customer, partner, or supplier.

• When you communicate with us by email, phone, or in person.

• Automatically, when you browse our website through cookies, analytics tools, and server logs.

4. How We Use Your Information

Your data is used strictly for business-related purposes, including but not limited to:

• Processing orders, shipments, and payments.

• Responding to inquiries, requests, or support needs.

• Providing updates about products, services, or company news.

• Complying with legal obligations and trade regulations.

• Improving website functionality and user experience.

• Conducting internal audits, research, and business analysis.

We will never sell, rent, or share your personal information with unauthorized third parties.

5. Sharing of Information

Chimi S.R.L may share your information only under specific circumstances:

• Service Providers: With trusted partners who help us manage IT systems, payment gateways, shipping, or website hosting.

• Legal Obligations: When required to comply with applicable laws, regulations, or legal proceedings.

• Business Transactions: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of business continuity.

All third parties handling your data are required to respect confidentiality and comply with relevant data protection standards.

6. International Data Transfers

Since Chimi S.R.L operates in both Italy and South Africa and serves clients worldwide, your information may be transferred internationally. We ensure that any data transfer outside the European Economic Area (EEA) or South Africa is conducted with adequate safeguards to protect your privacy.

7. Data Retention

We retain personal and business information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. Once retention periods expire, data is securely deleted or anonymized.

8. Security of Your Information

Protecting your data is vital to us. We implement strict technical, organizational, and administrative measures to safeguard information from unauthorized access, alteration, disclosure, or destruction. While we strive to maintain the highest level of security, please note that no electronic transmission or storage method is 100% secure.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request details of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete information.

• Right to Erasure: Request deletion of your data where legally applicable.

• Right to Restrict Processing: Limit the way your data is processed.

• Right to Data Portability: Receive a copy of your data in a structured, machine-readable format.

• Right to Withdraw Consent: Revoke consent at any time when data processing is based on consent.

• Right to Lodge a Complaint: File a complaint with a relevant data protection authority if you believe your rights have been violated.

10. Cookies Policy

Our website uses cookies and similar technologies to enhance user experience. These may include:

• Essential Cookies: Required for website operation.

• Analytics Cookies: Help us analyze visitor behavior and improve website performance.

• Functional Cookies: Remember your preferences for easier navigation.

• Advertising Cookies: Deliver relevant advertisements.

You can manage or disable cookies through your browser settings.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of external sites. We encourage you to read their privacy policies before sharing any personal information.

12. Children’s Privacy

Chimi S.R.L does not knowingly collect personal information from children under the age of 16. If we become aware that a child’s information has been provided without parental consent, we will promptly delete it.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, legal requirements, or technological advancements. Any updates will be posted on this page with the revised date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your data, please contact us: